Privacy Policy moncity9

Introduction and Scope of This Policy

moncity9 ("we", "our platform") is an online gambling platform operator running under international licensing. This Privacy Policy describes how we manage personal information of individuals who register as members, browse our website or interact with any services we offer.

This policy applies to all users of the moncity9 platform, including those who register an account, make deposits or withdrawals, use the live chat feature, or simply browse our content. By accessing the moncity9 platform, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with any part of this policy, you are advised not to use our platform. For any privacy-related enquiries, you may contact our support team via 24/7 live chat or by sending us an email.

Personal Information We Collect

We collect various types of information depending on how you interact with the moncity9 platform. The following are the categories of information we may collect:

• Account Registration Information: Full name, date of birth, email address, mobile phone number and the username you choose when registering.
• Identity Verification Information: A copy of your identification card (MyKad), supporting documents for age verification to confirm you meet the minimum age requirement of 21 years and above, and proof of residential address if required.
• Financial Information: Details of payment methods used for deposits and withdrawals, including e-wallet information (Touch 'n Go eWallet, ShopeePay), DuitNow information, and transaction records.
• Technical Data: IP address, web browser type, device operating system, cookie data, and access log information.
• Platform Activity Data: Betting records, game history, game preferences, and usage of bonuses you have claimed.
• Communications: The content of messages you send to our support team via live chat or email.

Purpose of Information Collection and Use

moncity9 uses collected personal information for legitimate and transparent purposes. We do not process your data for purposes unrelated to the provision of platform services.

• Account Management: Creating and maintaining your member account, including the secure moncity9 Login feature.
• Identity Verification (KYC): Ensuring every member meets the minimum age requirement of 21 years and verifying identity in line with our international licensing requirements.
• Transaction Processing: Facilitating deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH) with withdrawal processing within 15 minutes to 2 hours.
• Customer Service: Enabling our 24/7 support team to provide accurate and effective assistance in Bahasa Melayu and English.
• Platform Security: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Legal Compliance: Fulfilling obligations to licensing authorities and relevant regulatory bodies.
• Service Improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve the user experience on the moncity9 platform.

Disclosure of Information to Third Parties

moncity9 does not sell or transfer your personal information to third parties for marketing purposes. However, there are certain circumstances where we may need to share your information:

• Technical Service Providers: Third parties that help operate the technical infrastructure of our platform, subject to strict confidentiality agreements.
• Payment Processors: Payment service providers used to facilitate your deposit and withdrawal transactions.
• Regulatory Bodies: Licensing authorities and law enforcement bodies when required by law or court order.
• Identity Verification Providers: Third-party KYC (Know Your Customer) services that help us verify member identities.

In all cases of disclosure to third parties, we ensure that the relevant parties are bound by confidentiality obligations that are equivalent to or stricter than those we impose on ourselves.

Cookies and Tracking Technologies

The moncity9 platform uses cookies and similar technologies to improve the user experience and ensure the platform functions properly. Cookies are small data files stored on your device when you browse our website.

• Essential Cookies: Required for basic platform functions such as moncity9 Login session verification and transaction security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform to help us identify areas that need improvement.
• Functional Cookies: Remember your preferences such as language and display settings to make repeat visits easier.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect some features on the moncity9 platform.

Data Storage and Security

moncity9 implements comprehensive technical and organisational measures to protect your personal information from unauthorised access, modification, disclosure or destruction.

• Data encryption during transmission using 256-bit TLS/SSL protocol
• Encryption of data stored on servers using industry standards
• Strict internal access controls — only authorised staff may access members' personal data
• Continuous security monitoring and periodic penetration testing
• Two-factor authentication system for internal account access
• Data security training for all staff who handle personal information

Your personal information is retained for as long as necessary to fulfil the purposes stated in this policy or as required by law, whichever is longer. Once the retention period ends, data will be securely deleted or anonymised.

Your Rights as a Data Subject

As a moncity9 member, you have the following rights regarding your personal information. To submit any request, please contact our support team via 24/7 live chat or email:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right of Rectification: You may request that we correct information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request that we delete your personal information, subject to our legal obligations.
• Right to Restrict Processing: You may request that we limit how we process your data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal information for certain purposes.

We will endeavour to process any valid request within a reasonable time. In some cases, we may need to verify your identity before processing the request.

Cross-Border Data Transfers

As moncity9 operates under international licensing, your personal information may be processed and stored on servers located outside Malaysia. In such cases, we ensure data protection equivalent to the standards we follow in Malaysia.

Any cross-border data transfer is carried out using recognised transfer mechanisms, such as standard data processing agreements and strict security assessments of data recipients overseas.

Changes to This Privacy Policy

moncity9 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any significant changes will be communicated to members via:

• A notice placed prominently on the moncity9 platform homepage
• An email notification sent to the email address registered to your account
• A pop-up upon your next login to confirm acceptance of the updated terms

We encourage you to review this Privacy Policy periodically. The "Updated" date at the top of this document indicates when it was last modified. Continued use of the platform after changes are published is considered acceptance of the updated terms.

How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:

• Live Chat: Available 24/7 directly through the moncity9 platform in Malay and English
• Support Email: [email protected]

Our customer support team is ready to assist you with all matters related to data privacy and account security. We are committed to providing accurate and informed responses to every enquiry received.